domain and hosting support, web designing support, Web Hosting Services support

 

 

domain and hosting support, web designing support, Web Hosting Services support

   
 
 

 
     
 

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Website Domain Hosting Support

 
 
Need help with your account? Check out our FAQ's. If you cant find the answer to your questions here, You can create a support ticket by mailing support@bizline.com.pk
 

1.   Frequently Asked Questions Domain Name

The Basics
Q.  What is a URL?
Q.  What is a domain name?
Q.  How long can my domain name be?
Q.  What do .com, .net and .org stand for in an Internet address?
Q.  Are .com, .net and .org my only choices when registering a domain name?
Q.  What is a name server?

Domain Name Registration
Q.  Who should register a domain name?
Q.  I don't have a Web site, can I still register a domain name?
Q.  What are the rules for registering a domain name?
Q.  I've decided to register my domain name. What's my next step?
Q.  Once I have registered a domain name, where will it go?
Q.  Who owns the domain name?
Q.  How much does it cost to register a domain name?
Q.  Once I have registered a domain name, where will it be?
Q.  Why does my newly registered domain name show up as "available" on another     registrars' WhoIs search?

 
Account and Administration Information
Q.  What if I forget my password?
Q.  How do I change my account information?
Q.  How do I renew my domain name registration?
Q.  What if I don't have access to the e-mail address for the Owner contact and I need to change my domain name configuration?

Domain Wizard, and WhoIs
Q.  Can Domain Wizard help me find a domain name that is available?
Q.  What is 'WhoIs'?
Q.  What is the difference between the WhoIs search and NameSpin?

I have registered, what do I do now?
Q.  What do I do with my domain name?

 
Payment Mode
Q.  How i can pay domain and hosting charges.?
 
Contact Us
Q.  I have questions not answered by this FAQ page. How can I contact someone at Bizline.com.pk.?
 
 
2.   Frequently Asked Questions for WebHosting
 
Q.  What is a virtual server?
Q.  Will I be able to access my domain name with or without the www?
Q.  Do you offer dial-up Internet access?
Q.  Do you support MS Front Page extensions?
Q.  Do you offer web page design services?
Q.  How many megabytes of space does the average user use?
Q.  Can I upgrade from one account type to another?
Q.  Can I check domain name availability?
Q.  Does BIZLINE handle domain registration?
Q.  Who owns the domain name when I register with BIZLINE?
Q.  Can I transfer an existing domain to BIZLINE?
Q.  How long does it take before my domain name is active?
Q.  What is the InterNIC fee for domain registration?
Q.  How do I transfer files to my website?
Q.  Will I have unlimited access to update my pages?
Q.  Can I use my account for commercial purposes?
Q.  Can I resell space within my own account?
Q.  Do you accept international orders?
Q.  Do you offer technical support?
Q.  How long does it take to set up a new account?
Q.  How do I place an order?
 
 
------------------------------------------------------------------------------------Q.  What is a URL?

A.  A URL, which stands for Uniform Resource Locator, is your complete Internet address. It is the string of information, such as http://www.online.com, that directs people to specific locations on the Internet. In the same way that an address written on an envelope directs the post-office to deliver a letter straight to your door, a URL typed into an Internet browser leads directly to the location of a specific resource on the Internet.
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------------------------------------------------------------------------------------Q.  What is a domain name?

A.  A domain name, signifies your own address on the Internet. As no two parties may ever hold the same domain name at the same time, it is a truly unique identifier of you or your company. It is how your customers will remember you and find you among the millions of other Web sites on the Internet.
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------------------------------------------------------------------------------------Q.  How long can my domain name be?

A.  At Bizline.com.pk you can have a name that is 63 characters long not including the .com extension. Therefore the root of the word can be 63 characters.
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Q.  What do .com, .net and .org stand for in an Internet address?

A.  These three extensions—.com, .net and .org—are top-level domain names in the hierarchical Domain Name System. They are probably the most popular and most widely recognized top-level domain names on the Internet. With Bizline.com.pk, you can register any valid, available domain name you choose within these three top-level domain names.
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------------------------------------------------------------------------------------Q.  Are .com, .net and .org my only choices when registering a domain name?

A.  Bizline.com.pk currently registers domain names ending in .com, .net, .org. As other extensions become more widely used on the Internet, we will offer those to our customers as well. We'll keep you posted through updates on our home page.
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------------------------------------------------------------------------------------Q.  What is a name server?

A.  Computers read Internet addresses through a series of numbers called Internet Protocol (IP) numbers. Because these numbers would be difficult for people to remember, user-friendly Internet addresses were developed using combinations of words and numbers. A name server is a computer that has the capability to translate, or resolve, the domain names we see and use in our browser windows into IP numbers. Example
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------------------------------------------------------------------------------------Q.  Who should register a domain name?

A.  Anyone who wants to establish a presence on the Internet or wants to secure the name.
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------------------------------------------------------------------------------------Q.  I don't have a Web site, can I still register a domain name?

A.  Yes. You can register a domain name at any time and start your online identity.
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------------------------------------------------------------------------------------Q.  What are the rules for registering a domain name?

A.  Only a few rules must be followed when registering your domain name:

·         Your domain name must always begin and end with either a letter or number.

·         Your domain name may not exceed 63 characters. This does not include the .com, .net or .org extension at the end.

·         Hyphens are the only acceptable non-letter/number character to include in your domain name. Other characters, such as exclamation points and underscores, are not permitted.

·         Don't worry about upper and lower case letters—domain names are not case sensitive.

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------------------------------------------------------------------------------------Q.  What if the domain name I want isn't available?

A.  If you search for the availability of a name on Bizline.com.pk and it is not available, it means that someone else has already registered that domain name. Bizline.com.pk can only register domain names that are available.
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------------------------------------------------------------------------------------Q.  I've decided to register my domain name. What's my next step?

A.  Once you have your domain name registered, your next step should be to find an Internet Service Provider (ISP) or a Web hosting company. If you need help finding one, please check Bizline.com.pk's home page to see a list of our partners. When you have the pages of your Web site developed, the ISP or hosting company can help you get them up and running on the Internet.
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------------------------------------------------------------------------------------Q.  Who owns the domain name?

A.  The owner of the domain name is the registrant information entered into our database at the time of the original registration. To find out the registrant information for a domain name.
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------------------------------------------------------------------------------------Q.  How much does it cost to register a domain name?

A.  Please see our pricing page for our competitive rates.
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------------------------------------------------------------------------------------Q.  Once I have registered a name, where will it be?

A.  Once you have registered a domain name through Bizline.com.pk it will reside at http://host.Bizline.com.pk and will remain there until you change the domain name server. We provide this service free of charge.
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------------------------------------------------------------------------------------Q.  Why does my newly registered domain name show up as "available" on another registrars' WhoIs search?

A.  Once your name is registered with Bizline.com.pk, it will take up to 48 hours before your information will be posted on the 'WhoIs' search.
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------------------------------------------------------------------------------------Q.  What if I forget my password?

A.  Mail us with your complete information. we send password for managing your domain name will be e-mailed to the appropriate contact for your domain name in 24 hours.
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------------------------------------------------------------------------------------Q.  How do I change my account information?

A.   In this area you will be able to change your billing information, administrative contact, technical contact, and name server
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------------------------------------------------------------------------------------Q.  How do I renew my domain name registration?

A.  When your domain name registration comes up for renewal, we will send an e-mail to the person listed as the billing contact for that domain name. That person will have 30 days to renew the domain name’s registration. Following the expiration date, we will continue to hold the name as registered for a grace period of 30 days. During this time, a second e-mail will be sent to both the domain owner and billing contact. If there is still no response after the grace period, the domain name will expire and become available for registration by other parties.

Eventually we plan on incorporating a renewals section within the accounts pages. This will allow our customers to renew their registrations automatically themselves. Coming soon!
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------------------------------------------------------------------------------------Q.  What if I don't have access to the e-mail address for the Owner contact and I need to change my domain name configuration?

A.  Then you should send an email to Customer Support , let them know you no longer have access to the Owner's email address and they will call the Owner's phone number to provide the correct log-in information.  If for some reason the phone number is also invalid then you will need to send a fax to Customer Support at +92-41-715081.  Include a copy of your photo ID with a short statement of the problem and a valid email address.  Customer Support will then make the appropriate change and email that address with the correct log-in information.
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------------------------------------------------------------------------------------Q.  Can Domain Wizard help me find a domain name that is available?

A.  Yes. We know it's a frustrating experience finding out that your first name choice isn't available. That's why Bizline.com.pk offers you Domain Name Wizard, an easy way to search for an alternate domain name. Domain Name wizards's thesaurus feature allows you to find creative synonyms to your original name choice. And if you really want to find a creative name, just enter three words into the appropriate spaces on the screen. Domain Wizard will go to work concocting different combinations of the entered words and whip up all kinds of unique name combinations for you to consider.  Enter your names into the appropriate field, wait a few seconds, and Domain Wizard will tell you which names are available of all the names you checked.
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------------------------------------------------------------------------------------Q.  What is 'WhoIs'?

A.  The 'WhoIs' feature is a search engine connected to a database of domains registered through Bizline.com.pk. When you type in a domain name, if the company registered through Bizline.com.pk, it will list the company that the name is registered under, mailing address, phone number, server information, etc.
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------------------------------------------------------------------------------------Q.  What is the difference between the WhoIs search and Domain Wizard?

A.  A WhoIs search allows you to enter any domain name registered by Bizline.com.pk to find out, for informational purposes only, the registration records for a particular domain name. Domain Wizard, as described above, searches for domain name availability and helps you create alternate domain names if the one you want is already taken.
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------------------------------------------------------------------------------------Q.  What do I do with my domain name?

A.  Now that you have completed registration for your domain name the first step is to find a hosting partner.
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------------------------------------------------------------------------------------Q.  I have questions not answered by this FAQ page. How can I contact someone at Bizline.com.pk?

A.  We'll be happy to answer any questions you have about Bizline.com.pk and our services. Just email Contact Us form, describing the question you have, and we'll contact you shortly.
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Q. What is a virtual server?

A: We specialize in virtual servers which means that you can find a home for your website on our web servers and establish a presence on the Internet. We can help register your own domain name which will become your unique address on the World Wide Web. Having your own domain name does not reveal that you are renting web space, and, since email can be addressed to your domain (eg. www.online.com) you will not have to announce a new email address if you change internet providers. And, with a domain name you can transfer your web presence at any time and never lose your identity since you can take your www.online.com with you.

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------------------------------------------------------------------------------------Q. Will I be able to access my domain name with or without the www?

A: Yes, you will be able to access the domain name with or without the www in front. For example, you could access the domain name "online.com" by going to "www.online.com" as well as "online.com".

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------------------------------------------------------------------------------------Q. Do you offer dial-up Internet access?

A: At the current time, no. You will need local Internet access in order to maintain your website and retrieve email addressed to your site.

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------------------------------------------------------------------------------------Q. Do you support MS FrontPage extensions?

A: We offer FrontPage extensions on all UNIX and Windows accounts for free.

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------------------------------------------------------------------------------------Q. Do you offer web page design services?

A: We certainly do! BIZLINE offers professional, high quality design work at affordable rates. And we don't stop there. In addition to design work, we work with you to market your site effectively. For more information, contact order@bizline.com.pk

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------------------------------------------------------------------------------------Q. How many megabytes of space does the average user use?

A: Market research shows that 97% of all websites use less than 15 MB of disk space and less than 500 MB of data transfer per month.

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------------------------------------------------------------------------------------Q. Can I upgrade from one account type to another?

A: Yes, you can upgrade at any time. There's a $10 upgrade fee. We will also give you any monthly rental credit toward your new account.

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------------------------------------------------------------------------------------Q. Can I check domain name availability?

A: Yes, you can check domain availability directly from our "Register it!" page.

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------------------------------------------------------------------------------------Q. Does BIZLINE handle domain registration?

A: We sure do! BIZLINE will register your new domain name with the InterNIC for you. InterNIC will bill you directly for the registration.

While some hosting companies will charge you up to $150 to fill out the registration paperwork, we do this at no charge.

If you have an existing domain we will fill out and send you a modify domain name template to forward to hostmaster@internic.net. When InterNIC announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS. During the propagation period persons accessing your site will be going to both sites until all are accessing the new site.

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------------------------------------------------------------------------------------Q. Who owns the domain name when I register with BIZLINE?

A: You do! You are the rightful owner of your domain. We do the registration work but it's your domain. You will be registered with InterNIC as the Administrative and Billing Contact and we will be listed simply as the Technical Contact for the domain.

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------------------------------------------------------------------------------------Q. Can I transfer an existing domain to BiZLINE?

A: Yes. When you place an order via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for InterNIC to complete the transfer. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from the current site.

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------------------------------------------------------------------------------------Q. How long does it take before my domain name is active?

A: Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes anywhere from 72-hours to a week before it is active. All Internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

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------------------------------------------------------------------------------------Q. What is the InterNIC fee for domain registration?

A: As of June 19, 1999, the InterNIC (Network Solutions) fees were $70 to register a new domain name. This fee covers the first two years of domain registration. Thereafter, the rate is $35 per year to keep the domain registered. The InterNIC (via "Network Solutions") will send you an invoice via email between 1 to 6 weeks after registration. Be sure to pay this bill promptly or you will lose your domain. If how ever you register your domain through BIZLINE we can register your domain for $12/year.

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------------------------------------------------------------------------------------Q. How do I transfer files to my website?

A: Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP Internet account and need FTP software, you can download a program for either the Mac or PC from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface.

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------------------------------------------------------------------------------------Q. Will I have unlimited access to update my pages?

A: Absolutely! You have unlimited access via FTP 24 hours a day, 7 days a week. As such, you can create and maintain your web pages on your own computer and upload files to your website at your leisure.

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------------------------------------------------------------------------------------Q. Can I use my account for commercial purposes?

A: Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information, products and services available to the users of the internet community.

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------------------------------------------------------------------------------------Q. Can I resell space within my own account?

A: No, you cannot resell space within your account. Only reseller accounts can resell their accounts!

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------------------------------------------------------------------------------------Q. Do you accept international orders?

A: Yes, we welcome customers from around the world. We're as close as your computer. If desired, we can host US as well as non-US domain name extensions.

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------------------------------------------------------------------------------------Q. Do you offer technical support?

A: Yes, you can submit your questions at support@bizline.com.pk.

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------------------------------------------------------------------------------------Q. How long does it take to set up a new account?

A: Orders for new domain name accounts are registered with the InterNIC within 24 hours (to ensure that you do not lose the domain to someone else). Once we process your payment, your account is set up (usually within 8-12 hours of your order) and your registered domain is configured into our server. An activation notice will then be sent to you via email including a login (user id), password, and FTP hostname. You can then begin uploading files to your new website immediately. Domain account users will usually be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.

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------------------------------------------------------------------------------------Q. How do I place an order?

A: You can place an order for any of our services directly from our website 24 hours a day, 7 days a week via our online order form.

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Last Revised: October 18, 2011

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